Support
Contact
- Email: support@faable.com — included in the Hobby and Pro plans.
- Community: GitHub Discussions — for every plan, including Free.
Response times are not contractually guaranteed on any plan; see Pricing.
Before you write
Most deploy problems are explained by the build or the runtime logs, which you can see in the dashboard or with faable deploy logs. These pages cover the common ones:
- Build failures — why a build fails and how to fix it.
- Errors — what each error code means.
- FAQ
What to include
Write from the email address on your Faable account, and include:
- the project and the app (their names, or the IDs from the dashboard URL);
- the deployment ID if it is about a build or a deploy;
- what you expected and what happened, with the time it happened (and your time zone);
- for billing, the invoice number.
Billing and refunds
Questions about charges, invoices, VAT, or refunds go to support@faable.com too. What we refund, and how, is in the Refund Policy.
Other contacts
- Privacy and data protection: privacy@faable.com — see the Privacy Policy.
- Abuse hosted on Faable: abuse@faable.com — see how to report abuse.
- Service availability on Pro: the SLA, and how to claim service credits.
Last updated on