Terms of Service

Last updated: 13 August 2026

These Terms of Service (this “Agreement”) govern your access to and use of the Faable cloud platform — including our websites, dashboard, APIs, CLI, Faable Deploy, Faable Auth, and any related services (together, the “Services”) — provided by Faable Cloud SLU (“Faable”, “we”, “us”, “our”).

By creating an account, accessing, or using the Services, you confirm that you have read, understood, and agree to be bound by this Agreement. If you do not agree, do not use the Services.

If you accept this Agreement on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and “you” refers to that entity.

1. Your account

To use the Services you must be at least 18 years old and provide accurate, current information. Keep it up to date. Do not impersonate anyone.

You are responsible for everything that happens under your account, including the actions of your team members. Keep your credentials confidential, do not reuse them elsewhere, and enable the strongest authentication method available to you. Tell us at support@faable.com as soon as you suspect unauthorised access.

If your account was assigned to you by an administrator — an employer, a client, an educational institution — that administrator may access, transfer, suspend, or delete it, and additional terms from that organisation may apply.

2. Teams and projects

The Services are organised into teams and projects. The team owner controls membership, roles, billing, and deletion. Adding someone to a team grants them the access their role implies; removing them revokes it. You are responsible for reviewing who has access to what.

3. Plans, fees, and billing

Plans, prices, entitlements, and support tiers are described on the Pricing page, which forms part of this Agreement.

Model. A monthly platform fee plus usage for the resources you consume. Plans apply per project.
Cycle. Monthly and in arrears: at the start of each month you receive the invoice for the previous month’s usage.
Currency and taxes. All prices are in EUR and exclude VAT and any other applicable taxes, which are added where required. You are responsible for providing a valid tax ID where relevant.
Payment. You authorise us to charge the payment method on file for all amounts due. Payment is processed by our payment provider; we do not store your card details.
Non-payment. If an invoice remains unpaid, we may suspend the affected projects after notifying you. Continued non-payment may lead to termination and deletion of the associated data under section 11.
Changes in price. We may change prices with at least 30 days’ notice by email or in the dashboard. The change takes effect on your next billing cycle; if you disagree, you may downgrade or terminate before it applies.
Refunds. Fees already incurred are non-refundable except where mandatory law requires otherwise. Usage already consumed is always payable.
Free plan. The Free plan may be modified, limited, or withdrawn at any time, and inactive Free projects may be suspended or deleted after notice.

4. Your content

“Your Content” means all software, source code, container images, data, configuration, text, and other material you or your users upload, deploy, store, or transmit through the Services — including the personal data of your own end users.

You own Your Content. We claim no ownership over it.

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, build, execute, and display Your Content solely to the extent needed to (a) provide and maintain the Services you asked for, (b) create and restore backups, and (c) protect the Services, our other customers, and third parties against fraud, malware, and abuse. This licence ends when Your Content is deleted, except for backup copies pending their expiry.

You are solely responsible for Your Content: for having the rights to it, for its legality, and for having a valid legal basis for any personal data it contains. Our handling of that personal data is governed by the Privacy Policy, whose section 10 also constitutes our Data Processing Agreement with you.

5. Acceptable use

You may not use the Services to build, host, run, or distribute anything that:

is malware, ransomware, spyware, a botnet, a remote-access backdoor, an exploit kit, or a payload delivery endpoint;
runs phishing, credential-harvesting, fake login, or impersonation pages;
sends spam or unsolicited bulk email, or launders traffic for such campaigns;
performs cryptocurrency mining or otherwise consumes compute disproportionate to a legitimate application;
attacks, scans, floods, or attempts to gain unauthorised access to any system, including ours;
infringes intellectual property, publishes illegal content, or violates the privacy rights of others;
circumvents plan limits, quotas, rate limits, billing, or access controls, including through multiple accounts;
resells or provides the Services to third parties as your own generic hosting or authentication offering without our written agreement.

You are also responsible for the security of what you deploy: keeping dependencies patched, not exposing secrets, and not turning your deployment into an open proxy or arbitrary command execution endpoint.

Enforcement. We may investigate suspected abuse and, where necessary to protect the platform or third parties, suspend or remove the affected content or account immediately and without prior notice. We will inform you as soon as reasonably possible and, where the issue can be remedied, tell you how. Serious or repeated abuse leads to termination under section 11 and, where appropriate, to a report to the competent authorities.

6. Third-party integrations

The Services connect to third-party platforms — source control providers, identity providers, and similar. Your use of those platforms is governed by their own terms, and their availability is outside our control. Granting Faable access to a repository or organisation is your decision and your responsibility; you can revoke it at any time, accepting that features depending on it will stop working.

7. Availability, support, and beta features

Uptime. A 99.9 % uptime SLA applies only to the Pro plan. It is the sole remedy for unavailability, and is provided as service credits under the terms published on the Pricing page.
Support. Support is included in your plan as described on the Pricing page: community support on Free, email support on Hobby and Pro. We do not guarantee a response time unless we have agreed one with you in writing.
Maintenance. We may perform maintenance that briefly interrupts the Services, and will give notice where reasonably practicable.
Beta features. Features marked beta, preview, or experimental are provided as is, may change or be withdrawn at any time, and carry no availability commitment or liability whatsoever.

8. Free and Hobby plans are provided “as is” — no claims

This section applies to the Free and Hobby plans, and to any beta feature on any plan.

To the maximum extent permitted by applicable law:

The Free and Hobby plans are provided “as is” and “as available”, without warranty of any kind, express or implied.
They carry no uptime commitment, no SLA, no service credits, and no guaranteed support or response time.
We may modify, throttle, suspend, or discontinue them, in whole or in part, at any time.
We accept no liability, and you waive any claim, of any kind — contractual, non-contractual, or otherwise — arising out of or relating to your use of the Free or Hobby plans. This expressly includes downtime, data loss, corrupted or deleted deployments, failed or delayed builds, lost revenue, lost users, and any other direct or indirect damage.
Your sole and exclusive remedy for any dissatisfaction with the Free or Hobby plans is to stop using them.

If you need contractual guarantees, an SLA, or a counterparty that accepts liability, use the Pro plan.

Nothing in this section limits liability that cannot be excluded under mandatory law — in particular liability for fraud, wilful misconduct, gross negligence, death or personal injury, or the statutory rights of consumers.

9. Warranties and disclaimers

Except as expressly stated in this Agreement, the Services are provided as is. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that they will meet your specific requirements.

Backups are your responsibility too. Our platform backups exist to restore the platform, not to serve as your archival strategy. Keep your own copies of anything you cannot afford to lose.

10. Limitation of liability

To the maximum extent permitted by law, and subject to section 8:

Neither party is liable for indirect, incidental, special, consequential, or punitive damages, nor for loss of profits, revenue, goodwill, business opportunity, or data.
Our total aggregate liability under this Agreement is limited to the amounts you actually paid to Faable for the affected project during the twelve (12) months preceding the event giving rise to the claim. Where you paid nothing, our liability is zero.
These limits apply regardless of the legal theory invoked and survive termination.

They do not apply to liability that cannot lawfully be excluded, including fraud, wilful misconduct, gross negligence, death or personal injury, or mandatory consumer rights.

11. Suspension, termination, and data deletion

By you. You may stop using the Services and close your account at any time from the dashboard. Fees already incurred remain payable.

By us. We may suspend or terminate your access if you materially breach this Agreement, fail to pay, or use the Services in a way that endangers the platform or third parties. Except for abuse cases under section 5, we will give you notice and, where the breach is remediable, a reasonable opportunity to fix it.

Effect. On termination, your right to use the Services ends immediately, deployments stop serving traffic, and your data is deleted in accordance with the retention periods in the Privacy Policy. Export anything you need before closing your account.

Survival. Sections 4 (as to your responsibility), 8, 9, 10, 12, 13, and 14 survive termination.

12. Intellectual property

Faable owns the Services, including the platform, the dashboard, the CLI, the APIs, the documentation, and all associated intellectual property, trademarks, and brand assets. This Agreement grants you a limited, non-exclusive, non-transferable right to use the Services during its term, and nothing more. You may not copy, reverse engineer, or create derivative works from the Services except where mandatory law allows it.

You may not use the Faable name, logo, or trademarks without our prior written permission, other than to factually state that you use Faable.

Copyright complaints. If you believe content hosted on the Services infringes your rights, write to support@faable.com identifying the work, the URL, and your contact details, together with a statement that you have a good-faith belief the use is not authorised. We investigate and remove infringing content where appropriate.

Feedback. If you send us ideas or suggestions, we may use them freely and without obligation to you.

13. Changes to the Services and to this Agreement

We may add, change, or remove features, and may discontinue parts of the Services. For changes that materially reduce functionality you rely on, we will give reasonable notice.

We may amend this Agreement. Material changes take effect 30 days after we notify you by email or in the dashboard. Continuing to use the Services after that date means you accept the new version; if you do not, terminate before it takes effect.

14. Governing law and jurisdiction

This Agreement is governed by Spanish law, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods.

Any dispute arising out of or relating to this Agreement is subject to the exclusive jurisdiction of the courts of Madrid, Spain.

If you contract as a consumer, this clause does not deprive you of the protection of the mandatory rules of your country of residence, and you keep the right to bring proceedings before the courts of your domicile.

15. General

Confidentiality. Each party will protect the other’s non-public information and use it only to perform this Agreement.
Assignment. You may not assign this Agreement without our written consent. We may assign it to an affiliate or in connection with a merger or acquisition.
Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
Severability. If any provision is held unenforceable, the rest remains in force and the provision is replaced by the closest enforceable equivalent.
No waiver. Failing to enforce a provision is not a waiver of it.
Entire agreement. This Agreement, together with the Pricing page and the Privacy Policy, is the entire agreement between us on this subject.
Notices. We notify you by email or in the dashboard. You notify us at support@faable.com.
Language. The English version of this Agreement governs; any translation is for convenience only.

16. Contact

Questions about this Agreement: support@faable.com Data protection questions: privacy@faable.com

Last updated on August 13, 2026